Refund policy
At Village Company, we want your shopping experience to be smooth and hassle-free. If there’s an issue with your order, we’re here to help.
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Eligibility for a Refund or Replacement
Please contact us within 48 hours of delivery if you receive:
- A product damaged in transit
- The wrong product
- The wrong quantity
- An incomplete order
- A lost shipment
For eligible cases, we may proceed with a replacement or refund, depending on the issue and product availability.
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How to Raise a Request
To request a refund or replacement, please share the following with our support team:
- Your order ID
- A short description of the issue
- Clear photos or an unboxing video, if applicable
- A clear photo of the product’s batch number
Requests will be reviewed and the next steps will be shared with you.
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Requests Reviewed Individually
Requests that do not fall under the cases listed above will be reviewed individually and resolved at Village Company’s discretion.
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Marketplace Orders
If you placed your order through Amazon, Flipkart, or another third-party marketplace, please raise refund or replacement requests directly through that marketplace, according to its policies. Village Company is not liable to settle claims for orders placed through third-party marketplaces.
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Contact Us
For help with a refund, replacement, or exchange, please contact us with your order ID during our working hours.
🕘 Working Hours: 9:30 AM to 7:00 PM
📞 Call / WhatsApp: +91 70112 77979
📧 Email: villagecompany.marketing@gmail.com
Escalation Level 2
📧 coneenika@villagecompanystore.com
Last updated: July 2026 | Village Company
