Shipping policy

Village Company —  Village products, delivered across India.

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

In Where We Ship

We deliver throughout India, whether you’re in a city, town, or village. We aim to make every delivery quick and dependable. International shipping will be available soon.

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

🚚 Delivery Timelines

For metro locations served by our nearest warehouse, we aim to deliver orders within 48 business hours. Orders are usually dispatched within 24 business hours. Once your order is dispatched, we’ll share tracking and delivery updates through SMS, email, and WhatsApp. Deliveries to non-metro, remote, or hard-to-reach locations may take a little longer. This can depend on local courier availability, transport conditions, weather, festivals, or other unexpected circumstances. Our team and delivery partners will still do their best to get your order to you as soon as possible.

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

💰 Delivery Charges

Orders below ₹799 have a delivery charge of ₹79. Orders of ₹799 and above qualify for free delivery. All prices include GST.

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

📍 Delivery Details

• We work with trusted delivery partners to make sure your order reaches you safely and promptly.
• Please make sure someone is available at the registered delivery address to receive the package.
• If you won’t be available, contact us with your delivery instructions. Where possible, we’ll coordinate with the delivery partner.
• Our delivery partner may attempt delivery up to three times before the order is returned to origin.
• Tracking details are shared once the order has been dispatched.
• If OTP verification applies to your order, the details will be sent by SMS, email, and WhatsApp.

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

📱 Stay Updated

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

🔄 Returns & Exchanges

We want every Village Company order to reach you in perfect condition. If there’s an issue with your order, please let us know within 48 hours of delivery.

We offer a replacement or refund in these cases:

• The product was damaged in transit
• The shipment was lost
• You received the wrong product
• You received the wrong quantity

Other return or exchange requests are reviewed individually and handled at our discretion.

If you placed your order through Amazon, Flipkart, or another third-party marketplace, please raise any refund or replacement request directly through that marketplace, according to its policies. Village Company cannot settle marketplace claims directly.

For returns, exchanges, or help with an order, call or WhatsApp us at +91 70112 77979, or email villagecompany.marketing@gmail.com.

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

❓ Need Help?

For faster support, please include your order ID when you contact us.

📞 Call / WhatsApp: +91 70112 77979

Escalation Level 1
📧 villagecompany.marketing@gmail.com

Escalation Level 2
📧 coneenika@villagecompanystore.com

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

⚠️ Important Notes

• If you entered an incorrect or incomplete delivery address, please contact us as soon as you can. We’ll try to help before dispatch or coordinate with the delivery partner where possible.
• An order may be returned to origin if the customer is unavailable, rejects delivery, provides an incorrect OTP, or if another delivery-related issue occurs.
• During festival sales and peak seasons, delivery may take an additional 1–2 business days.

Last updated: July 2026 | Village Company